Friday, March 31, 2006
Friday, March 24, 2006
Tuesday, March 14, 2006
Monday, March 13, 2006
Sunday, March 12, 2006
Well its hello to a cold luxembourg. We flew over snow covered country on the way in (as we did near Manchester).
Luxembourg airport is small like Cork. In fact it is getting a new terminal which looks just like corks new one. Travel here was with Aer Arann to dublin and then luxair with a short stop in Manchester.
The hotel is the Carlton which is quite ok and about 3 minutes walk from the bus stop. It used be a kip years ago but has been done up.
Anyway now I must go off for food !
Tuesday, March 07, 2006
I'm currently transferring from UTV to BT and the whole thing is taking a bit longer than expected. BT lost one of my forms, found it and then lost it again. All without telling me. UTV threatened to block the transfer until I returned the modem. They forgot to note that it was returned two weeks previously and they ignored the fact that that was a new term and condition which was not active when I signed up - yet another of UTVs scams which involve changing terms and then charging people.
Finally I decided to email BTs complaints section and got a quick enough response. Unfortunately despite being a "valued customer" they got my name wrong. In fact they gave me a second name. So now I don't know if the response was actually for me or someone else...
> Dear John & Catherine, > > Thank you for your contact and for bringing your concerns to our > attention. Firstly, please accept my sincere apologies on behalf of BT > for any inconvenience that may have been caused. I appreciate your > feedback. > > I can now confirm that this issue has been investigated and addressed > through the relevant departments. Although this does not change your > personal experience we would hope that this issue would not arise again. > > We understand that your order has taken quite some time up to now to > be processed, therefore we have escalated the issue through to our > sales department as a priority. We are now confident that you will > receive your live dates for both Line Rental & Broadband within the > next 7 days. > > Again, please accept my sincere apologies for this matter. You are a > valued BT customer and I hope that we can continue to work together in > the future. > > Please contact our sales department on 1800 923 923 for updates on > your orders. > > Yours sincerely, > > Linda > > Linda Loughran | Residential Complaints Officer | BT | Grand Canal > Plaza | Upper Grand Canal Street | Dublin 4 | Ireland | Tel +353 > 1-432-7125 | Free phone 1904 | E-mail - > email@example.com www.btireland.ie >