tag:blogger.com,1999:blog-14828216.post5371243204008821371..comments2024-03-08T09:48:28.911+00:00Comments on Despod's photo and comment blog.: Good Customer Service from PottertonDeshttp://www.blogger.com/profile/08524374694146832327noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-14828216.post-26780579998597057062008-12-01T13:04:00.000+00:002008-12-01T13:04:00.000+00:00A number of folk come here after a search regardin...A number of folk come here after a search regarding problems with Potterton PCBs - here is the template letter that I used to contact Potterton. It was originally drafted by BBC Watchdog:<BR/><BR/>---<BR/><BR/>Martyn Coffey<BR/>Chief Executive<BR/>Potterton<BR/>Brooks House<BR/>Coventry Road<BR/>Warwick<BR/>CV34 4LL<BR/><BR/><BR/><BR/>Dear Sir,<BR/> <BR/>I have a Potterton Suprima Boiler purchased in 1997. The serial number is . XXXXXXXXX<BR/><BR/>My boiler has displayed the same problems recently featured on “Watchdog” – it stops working and has to be manually restarted with the reset button. This has happened a number of times.<BR/><BR/>This fault was also experienced a few years ago and led to the original PCB being replaced.<BR/> <BR/>It would seem that there are many other people who have experienced this fault, and that a number of experts have identified the problems as being with the PCB. It appears they are solved once a new one is fitted. As the problem is clearly due to a faulty part - the PCB - I do not believe that I should have to bear the cost of the replacement as the reason for the repair was completely outside my control.<BR/> <BR/>It is your company that should pay for this, as you are obviously aware of the issue and have been aware since date of first manufacture but avoided it for many years supplying faulty replacement boards.<BR/><BR/>I am sure that a business with such a renowned reputation as Potterton will not hesitate to cover the cost of their faulty product. <BR/> <BR/>I look forward to your response.<BR/><BR/>Yours faithfully,Deshttps://www.blogger.com/profile/08524374694146832327noreply@blogger.comtag:blogger.com,1999:blog-14828216.post-46790079917086595982008-11-29T13:51:00.000+00:002008-11-29T13:51:00.000+00:00I now have the same problem with a Suprima 70L. I ...I now have the same problem with a Suprima 70L. I have read eagerly what you both say about the free repair service, but the watchdog site (and link you posted) don't seem to give anything anymore. Can you post a copy of the template letter?<BR/><BR/>ThanksUnknownhttps://www.blogger.com/profile/04067224810945967918noreply@blogger.comtag:blogger.com,1999:blog-14828216.post-42419242463494169562008-05-14T10:36:00.000+01:002008-05-14T10:36:00.000+01:00I'm glad that someone is on Potterton's side after...I'm glad that someone is on Potterton's side after that Watchdog slating. After I got my Potterton Performa 24HE Eco Combi Boiler I did have a couple of problems but Potterton sorted them out without any hassle and very quickly.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-14828216.post-16846433468234171582008-03-26T18:31:00.000+00:002008-03-26T18:31:00.000+00:00I would have changed any Uk references and added i...I would have changed any Uk references and added in a bit about the number of times the boiler had broken down.Deshttps://www.blogger.com/profile/08524374694146832327noreply@blogger.comtag:blogger.com,1999:blog-14828216.post-5289733956966198712008-03-26T17:59:00.000+00:002008-03-26T17:59:00.000+00:00I have the same problem - did you amend the standa...I have the same problem - did you amend the standard letter in any way, or word for word ?banchanghttps://www.blogger.com/profile/14836593517861170417noreply@blogger.com