Friday, June 29, 2007
Thursday, June 21, 2007
Wednesday, June 20, 2007
Monday, June 18, 2007
Friday, June 08, 2007
Like all houses in my estate mine came with a Potterton Suprima 40 gas boiler. It worked grand for a few years but then developed a fault where it would "lock out" and die. We had the circuit boards replaced and we discovered subsequently that this was a known problem with Suprima Boilers but that Potterton refused to pay for the repairs.
This year again the bolier showed signs of a faulty board and whilst doing a websearch I came across BBC Watchdog and saw that they had raised this usse and Potterton have 'fessed-up and agreed to perform the necessary repairs free of charge. So off I went and downloaded the template letter , sent it off and waited for the expected response "sorry UK only".
Back came a reply asking me to contact Potterton to arrange a call out. They emailed Potterton Ireland and 3 days later I had an egineer call out and replace the board. Unfortunately at the same time the fan in the boiler failed. I contacted the engineer and he said he'd inform Potterton and 3 days later I had a new fan installed. All free of charge.
So three cheers for Potterton who belatedly resolved the issues but did so in a very efficient manner.