Friday, June 29, 2007

What's up with Digiweb ?

Is there something wrong with Digiweb ? I can't access my email. Esats DNS can't resolve my home domain or Digiweb themselves aren't answering their support line and their freephone sales numbers don't work !

Friday, June 08, 2007

Good Customer Service from Potterton

Like all houses in my estate mine came with a Potterton Suprima 40 gas boiler. It worked grand for a few years but then developed a fault where it would "lock out" and die. We had the circuit boards replaced and we discovered subsequently that this was a known problem with Suprima Boilers but that Potterton refused to pay for the repairs.

This year again the bolier showed signs of a faulty board and whilst doing a websearch I came across BBC Watchdog and saw that they had raised this usse and Potterton have 'fessed-up and agreed to perform the necessary repairs free of charge. So off I went and downloaded the template letter , sent it off and waited for the expected response "sorry UK only".

Back came a reply asking me to contact Potterton to arrange a call out. They emailed Potterton Ireland and 3 days later I had an egineer call out and replace the board. Unfortunately at the same time the fan in the boiler failed. I contacted the engineer and he said he'd inform Potterton and 3 days later I had a new fan installed. All free of charge.

So three cheers for Potterton who belatedly resolved the issues but did so in a very efficient manner.