Wednesday, June 28, 2006

Dublin Bus - couldn't give a damn

Arrived in Dublin airport and wanted to get the 747 to town. Queue for all two ticket machines was very long. Then Dublin Bus customer service muppet(i.e. the guy wearing a high visibility jacket labelled "Dublin Bus - Customer Service) tells us that one machine "must be down" but that it has nothing to do with him - after all he must work for a different Dublin Bus ...

So one machine to serve all intending passengers. Of course you can buy an inflated price single on the bus assuming you have exact change.

I voted with my feet and got the Aircoach instead .

Thursday, June 15, 2006


Flags at half-mast all around the country for a full fledged crook... So the man who enjoined the country to tighten their belt and wear a hairshirt whilst he bought Charvet sirts gets a State funeral. The man who had his overdraft written off by AIB who have no problems in screwing their ordinary customer gets State Honours. The man who was the subject of a tribunal of inquiry has his undertakers bills paid for by us. It will be great comfort for those lying on hospital trollies because of the lack of beds to know that there's plenty of euro around to pay to carry Haughey on a gun carriage tomorrow.

Don't move to BT Ireland for broadband and line rental.

I applied to move to BT Ireland for broadband & line rental on Feb 1. Late March I got setup after they supposedly lost the forms twice. But they forgot to transfer my phone rental even though they have me on their copy of the NDD. So I'm paying UTV full whack for phone and BT full whack for broadband rather than the bundled price I was supposed to get. Towards the end of last month I received an email from Adrian Heaney in BT who assured me that everything was now in order , that the rental and line was with BT and that they weren't going to make any gestures of apology (eg discounts). He also rang me to confirm that I received the email. Judge my surprise when I got an email from UTV advising me that this month I was again on their billing list and not on BT's ! So emails have been dispatched - once again - to that vacuum that is BT Ireland Complaints. Holding responses have been received... So the upshot is I would like to strongly dissuade anyone from going to BT Ireland. Their customer service sucks, their complaints department sucks, their billing system sucks in fact BT Sucks As an aside - in this particular case I have found UTV to be helpful !