Dunnes Supplier to Customer - it's tough ? Well that's tough.

I received a response yesterday to an email I had sent Dunnes about their Apple & Cinnamon sausages which turned out to be very tough and, as far as some members of the family were concerned , inedible. Their supplier - Arthur Mallon Foods - sent me the following : "As it is a natural product there may be some variation on the degrees of toughness of the casings. Some casings may appear slightly more chewy than others, however in our experience the variation in toughness is usually not that obvious, however you have now shown this to be untrue." This to me reads as follows - the sausage was outside our usual standards and quality. Goodbye. Thanks Dunnes and thanks Arthur Mallon Foods for such fine outstanding customer service. Oh, just one more thing - the complaint was made on 28 October 2008.